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Delivery Information

FREE UK DELIVERY WHEN YOU SPEND OVER £50! Get 1st Class Signed For Delivery! Aiming to deliver your order the very Next Working Day when you spend £50 or more in store. All orders are sent by Royal Mail Signed For service including standard rate orders from only £2.95. All orders are usually shipped within 1-2 working days following receipt of successful payment.

Please note arrival times may vary depending on your location. We are a UK company and all orders are picked/packed and dispatched from our UK warehouse.

SHIPPING TO EUROPE - Standard rate shipping of £11.95 applies to all orders.

Important Information

All orders are usually dispatched within 1-2 working days of placing your order. If for any reason there is a delay with your order you will be contacted straight away.

We offer a number of delivery options for UK, Ireland and Europe of which you will be shown what delivery options are available to you at checkout.

Slimming Hut staff are always here to help. To ensure all deliveries run smoothly and no extra charges occur for a missed delivery if you have not received your parcel within 5 working days of ordering, please call us so we can work together to ensure your parcel isn’t returned to us. Royal Mail hold onto parcels for upto 14  days after a delivery is attempted so to make sure you haven’t missed a delivery please contact us asap.

MAINLAND UK POSTAGE All items less than 1kg will be sent via Royal Mail. All items over 1kg will be sent via Parcel Force and require a signature upon delivery.

Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £9.99 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £9.99 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us. Deliveries will be made any time between 8am and 6pm Monday-Saturday.

PLEASE NOTE

If a delivery is attempted at your address but no one is there to collect your parcel a card should be put through your letter box unless full online tracking details are provided by the courier.

We do need to state that it is the customers responsibility to ensure that they are present to sign for the parcel. In no way can Slimming Hut or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition Royal Mail staff (drivers, depot staff or account managers) will not be able to call the customer under any circumstances.

NORTHERN IRELAND, SCOTTISH HIGHLANDS AND BRITISH ISLANDS DELIVERY CHARGES

PLEASE NOTE - The term British Islands occurs to Islands or isles that are separated from the British Mainland by any form of water where a delivery car, van or lorry cannot reach by land..

We do not take orders outside the uk, Ireland or Europe, sorry for the inconvenience.

BRITISH ARMED FORCES Under 1kg - We can delivery to armed forces addresses with a full uk postcode. Unfortunately we cannot offer delivery of over 1.5kg to a BFPO address.

Less than 1kg - As above but with the exception BFPO are accepted.

IF YOU ARE NOT SURE IF YOUR DELIVERY ADDRESS WILL NEED EXTRA PAYMENT PLEASE CONTACT US BEFORE YOU PLACE YOUR ORDER THANK YOU.


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